Refunds and cancellations

Until your first piece goes on the laser, you can change your order or cancel it for a full refund, including shipping and tax.

You can switch to any revision of your design, or change the depth, the finish, the quantity or the shipping address. If a change moves the price or the ship date, we tell you the new figures before we make it.

To cancel, use the link in your order emails or on your order page. To change something, reply to any order email with what you’d like.

We email you the moment engraving starts. Until that email arrives, you can still change or cancel.

A sample coin whose credit has already come off a larger order is refunded what you paid for it, less that credit.

The order is final: your design is being cut into a solid brass blank, and the blank can’t be used again. You can still give us a new shipping address in the 50 states or DC until the package ships.

You see an estimated ship date before you pay. If we can’t make it, we email you the new date, and you can accept it or cancel for a full refund, even if engraving has started.

If some of your pieces are already engraved or on the laser, you can instead cancel just the ones that aren’t, on your order page. We refund their price and their share of the sales tax. The pieces you keep ship as planned, and the shipping and any credit you used stay with them.

If you don’t reply and the new date is within 30 days of the first one, we carry on. For a longer delay we ask you to confirm, and refund you if you don’t.

We don’t take returns or exchanges for a change of mind, or for a depth or finish you’d now pick differently. Every piece is made from your design for you alone. That’s why you see it as a 3D relief, at true size and depth, and approve it before you pay.

Tell us within 14 days of delivery if a piece arrives:

• damaged,
• with a flaw from engraving, like a missing area or the design off center, or
• different from your order: the wrong design, depth, finish or quantity.

Reply to your shipping email with a photo. We remake the piece or refund it in full, whichever you prefer, and a remake costs you nothing, shipping included. You don’t need to send the original back.

Every order ships with tracking. If tracking hasn’t changed for 7 days, or the carrier marks the package lost, tell us. We remake or refund the order, your pick, and deal with the carrier ourselves.

If tracking says delivered but you can’t find it, check with neighbors and your post office first, then email us and we’ll help.

• Spelling and wording you approved in the preview. The assistant checks lettering, but you approve it.
• Color and shine that differ a little from the screen. The preview’s shapes and depths are what we engrave; real brass looks different in every light.
• Small variations between blanks and in hand-applied finishes.
• Brass darkening over time, and normal wear.

We ship to all 50 states and Washington, DC. If checkout collects an address anywhere else (a US territory or an APO/FPO address), we hold the order before engraving anything and email you. Send us an address in the 50 states or DC, or cancel for a full refund. If we haven’t heard from you in 14 days, we refund the order in full.

The first 3 revisions of a design are free. After that, one $5 deposit covers as many more revisions of that design as you like, and it comes off your order when you buy.

The deposit isn’t refunded if you don’t order, because it pays for the design work you’ve used. If you cancel an order, you get back everything you paid at checkout, but not the deposit.

We can turn down any order before engraving starts, for example a design that breaks what we’ll engrave. If we do, we refund it in full.

Orders over 50 pieces are quoted by hand. This policy applies to them too, unless your quote says otherwise.

Refunds go back to the card or account you paid with, through Stripe, as soon as we cancel. Most banks show them within 5–10 business days.